Making support (FAQs) open to non logged in users


I am using the support plugin for me website. The functionality of it is great. However, I would like to allow non-logged in users the ability to read the FAQs and submit a ticket. Is this possible?

On another note I love the 'got a question' pop up you have on your site - is this a plugin of yours and if so what is it called?

Thanks in advance,


  • Sajid
    • DEV MAN’s Sidekick

    Hi Julia,

    Hope you are doing good today :slight_smile:

    To allow visitors access to FAQ page, add following code in functions.php file of your theme or use mu-plugin.

    add_filter( 'support_system_user_can', 'support_system_user_can_cb' );
    function support_system_user_can_cb() {
    	return true;

    I am afraid, right now only user who are logged in can submit the ticket.

    For side question, you mean the popup you used to ask question here in forum ? If yes then its a custom made PopUp by our developers. However we do have PopUp pro plugin that can you try.

    Hope that helps! Feel free to post a reply if you need further assistance :slight_smile:
    Cheers, Sajid

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