Making support (FAQs) open to non logged in users


I am using the support plugin for me website. The functionality of it is great. However, I would like to allow non-logged in users the ability to read the FAQs and submit a ticket. Is this possible?

On another note I love the ‘got a question’ pop up you have on your site – is this a plugin of yours and if so what is it called?

Thanks in advance,