Manage staf member in support systeme

Hi

How can i manage the staff members in the support system in a multisite installation ?

Is there only the super adminitrator role who can acces and manage ticket ?

  • Sajid

    Hi @Frédéric

    Hope you are doing good today

    By default super admin and admin can do manage and access tickets, FAQs etc... But you can change the settings from Support > Settings > General > Permissions settings as mentioned in our project usage page in Permissions & Privacy settings section.

    1. Select the User roles that can open/see tickets. Note that all available user roles will appear here, including custom ones you create and those created by other plugins.

    2. Select the User roles that can see the FAQs. Here again, all roles will appear. If you do not want a FAQ system on your site, uncheck all boxes here.

    3. The Privacy option enables you to set the plugin to allow all users to see all tickets, or allow users to only see their own tickets.

    https://premium.wpmudev.org/project/support-system/#product-usage

    Hope that helps or feel free to post a reply if you need further assistance.

    Cheers, Sajid