Managed backup can't finish

On my website, the managed backup can't finish. I tried to increase memory_limit and max_execution_time, as much as my hosting support, but still can't get finish. Is there anything else that I can try?

  • Majid

    Hello Lindsey
    I hope you are doing great today :slight_smile:

    After accessing your site files system and checking of any big files, I found these two in the screenshot that are about 10Gb when combined, that's a lot for Snapshot to handle especially when they are just one big file.

    I suggest either deleting them if they are not needed, or moving them out to the root directory (the folder that contains /public_html)

    Hopefully this will help :slight_smile:

    Best Regards,
    Majid

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