Managed Backup is not working

Managed Backup is not running. In the Global File Exclusions I can’t add the folders /files that I wish to exclude.

  • Kasia Swiderska
    • Support nomad

    Hello BBP ,

    I’m sorry about this issue with Snapshot.

    I am going to escalate this to the Second Line Support developers since debug.log is not capturing any errors related to not saving those excluded files.

    They will check your site and troubleshoot this issue and let us know what is going on.

    kind regards,
    Kasia

  • Tho Bui
    • Staff

    Hi BBP ,

    I deleted the old snapshot backup folder (uploads/snapshot) and then try to exclude some folders/files from snapshot setting page:

    ../wp-content/cache
    .../wp-content/wphb-cache
    .../wp-content/wphb-logs
    .../wp-content/uploads/revslider/templates (Reveslider plugin will auto generate this folder)
    .../wp-content/uploads/wpallimport (This folder has some large files, and WP All Import plugin is not there)
    .../error_log
    .../wp-content/debug.log
    .../wp-content/_debug.log

    And Managed Backup is working fine now.

    Kind Regards,
    Tho Bui

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