Managed Backup not restoring

Managed backup not restoring showing error "Restore failed". In the log the following warning shown

Unable to extract manifest

  • Leonidas
    • Developer

    Hello there Paul ,

    In order to help you better with your issue, we would need access to the site's cPanel and mainly to its server logs in order to live monitor what exactly happens during that restore process. As I debugged your issue, the restore process was behaving normally until it didn't, when it tried to extract files from the backup, so reading the logs as this happens is crucial in further debugging your issue. :slight_smile:

    As this is a public thread, it's best if you send the cPanel credentials via our contact form, in the following way:

    Please visit the Contact page and complete the form with the following information:

    https://premium.wpmudev.org/contact/#i-have-a-different-question

    Option: I have a different Question

    Subject: "Attn: Leonidas Milosis"

    In the Message box, please provide the following:

    - link back to this thread for reference
    - any other relevant urls

    - Hosting Control Panel Login
    Admin username
    Admin password
    Login url

    Best regards,
    Leonidas

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