Managed backup REQUEST TIMEOUT

Snapshot Managed Backup not running and return "REQUEST TIMEOUT". The backup not starting, showing 0% and times out.

  • Jayman Pandya
    • Recruit

    Hi Lynda,

    I was able to replicate the issue. I was able to notice that the I/O usage on the server hits the red line as soon as the snapshot or managed backup starts. You can reach out to your hosting provider and ask them how to avoid this. This can be avoided by increasing the server I/O limit which would possibly tied with an upgraded plan.

    You can also try excluding the Media folder by adding it's path in the text area shown in the screenshot. You can manually backup the media folder using FTP.

    Thank you

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