Managed backup restoration failed error

I’m trying to restore a recent managed backup but I’m getting a restoration error.

  • Adam Czajczyk
    • Support Gorilla

    Hello Grant

    I hope you’re well today and thank you for your question!

    I have checked your chat conversation and it seems that for troubleshooting this we will need also (s)FTP and database access to your site which you weren’t able to provide during the chat. In that case, when you’re ready, please send in:

    Subject: “Attn: Adam Czajczyk”

    – Mark to my attention, the subject line should contain only: ATTN: Adam Czajczyk

    – Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.

    – Link back to this thread

    – login URL and admin account login credentials (may be a temporary admin account) data

    – Include FTP log-in details (hostname, username & password)

    – Include hosting control panel access details (login address, username & password) – cPanel’s usually the control panel used for this, but your provider may use something else; I’ll need this for accessing your site’s database, preferably via phpMyAdmin

    – Include any relevant URLs for your site

    Please use our contact form here

    Also, as I read the chat, I’m wondering whether restoration is necessary indeed or if maybe we could find some other way to deal with the issues. Would you mind attaching a brief summary of the main problem(s) to that message as well? Just to help me make sure that I correctly understood the case.

    I’ll be notified of your message and we’ll stay in touch with you via e-mail then.

    Kind regards,


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