Managed backups

Managed backups are not working on my site.

  • Luís
    • Support

    Hey Tim,

    Hope you're doing well today!

    I checked that you have some folders on the "public_html" that contains other WordPress installations. As Managed backups does a full backup, it will include everything that is inside the WordPress installation folder (in your case is public_html), so, this maybe was generating a big file that was breaking the backup process.

    To overcome this issue, I excluded these folder on Snapshot -> Settings, under Global File Exclusions. After this, I was able to make a backup properly.

    Can you please try it from your side and let us know if everything is working now?

    Cheers, Luís

  • Tim
    • WPMU DEV Initiate

    Hi Luis - thank you very much. I've checked the server and cleared out all the old staging sites. The site seems to have backed up properly now, so I'll keep an eye on it for the next few back-ups. Thanks for all your help.

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.