Managed backups are giving errors

I am trying to backup my website using Managed Backups, but it is giving me an error.

  • Nastia
    • Support Rock Star

    Hello Emilie

    Hope you're doing well!

    We could replicate the issue on your site. Manual snapshot, however, is working well, from Snapshot > Snapshots, and full backup was created suscesfullty.

    I've asked our second level developers to have a closer look at the Managed Backup on your site. Please note, our developers' response time is longer-than-normal compared to support staff response times.

    Have a good day and take care!

    Cheers,
    Nastia

  • Konstantinos Xenos
    • Rubber Duck Debugger

    Hi Emilie ,

    Same as before ( with your other domain ) I've made some changes into your wp-config.php and added some Snapshot defines if you'd like to see them search for the "/* Snapshot Settings */" line.

    I've also excluded a folder with some other backups via Snapshot settings and now your managed backups are working fine.

    Do inform us if you have any trouble in the future as well!

    Regards,
    Konstantinos

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