Managed backups are giving errors

I am trying to backup my website using Managed Backups, but it is giving me an error.

  • Nastia
    • Support Rock Star

    Hello Emilie

    Hope you're doing well!

    We could replicate the issue on your site. Manual snapshot, however, is working well, from Snapshot > Snapshots, and full backup was created suscesfullty.

    I've asked our second level developers to have a closer look at the Managed Backup on your site. Please note, our developers' response time is longer-than-normal compared to support staff response times.

    Have a good day and take care!


  • Konstantinos Xenos
    • Rubber Duck Debugger

    Hi Emilie ,

    Same as before ( with your other domain ) I've made some changes into your wp-config.php and added some Snapshot defines if you'd like to see them search for the "/* Snapshot Settings */" line.

    I've also excluded a folder with some other backups via Snapshot settings and now your managed backups are working fine.

    Do inform us if you have any trouble in the future as well!


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