Managed Backups Automatic backup not working

Managed Backups Automatic backup service not working. I've set weekly backup but it never works.

  • Luís

    Hi mannuforall ,

    Hope you're doing well today!

    Can you please run a new backup, clicking on "Backup now" and enabling the Logging to "info" level, so we can get more information?

    1) In Snapshot -> Managed Backups, check the box "Logging" and check "info" level:

    2) Then, click in "Backup Now":

    It will be saved a .log file inside of "wp-content/uploads/snapshots/_logs" folder. Can you share it with us?

    Cheers, Luís

  • mannuforall

    Log file Uploaded.
    Log file txt:

    [snapshot][2016-09-24 02:27:19][Info] Starting backup
    [snapshot][2016-09-24 02:27:19][Info] Created the backup and added the queues
    [Queue][2016-09-24 02:27:20][Notice] Fetching [250] files as chunk 1
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  • Luís

    Hi mannuforall ,

    Hope you're doing well today!

    I tried to run an "immediate" backup, clicking in the "Backup now" button and I got an 500 error.

    My first thought is a memory limit issue, however, may other things can be causing this (plugin conflict, big files inside of the "uploads" folder, etc).

    Please try increase the "memory_limit" and "max_execution_time" PHP variables. There are some methods to do that, however, I think this article may help you:

    https://premium.wpmudev.org/blog/increase-memory-limit/

    Check the "wp-content/uploads" folder to see if contains some "big" files, maybe created by other plugins. If yes, try exclude the folder in Snapshot -> Settings, "Global Exclusions" section.

    I would like to investigate this further and make some tests, so, in order to accelerate the process, can you send us the FTP details of your website? If yes, please send it privately through our contact form:

    https://premium.wpmudev.org/contact/

    Select "I have a different question" for your topic - this and the subject line ensure that it gets assigned to me.

    Send in:

    Subject: "Attn: Luis Lopes"
    - WordPress admin username
    - WordPress admin password
    - Login url
    - FTP credentials (host/username/password)
    - Link back to this thread for reference
    - Any other relevant urls/information

    Cheers, Luís

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