Managed Backups Fails with Snapshot Pro

Managed backups are failing with Snapshot Pro on http://op***tionsinc.com/ I tried creating the first one by running it, and it fails, at around 20% and doesn't give any error, just shows a "live" screenshot of the site, where the error/log would typically be.

  • Kasia Swiderska

    Hello Vincent,

    It looks like support access is no longer open so I can't check your site. Could you please send in the following via our secure contact form https://premium.wpmudev.org/contact/#i-have-a-different-question :

    - Mark to my attention, the subject line should contain only: ATTN: Kasia Swiderska
    - Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.
    - Link back to this thread
    - Include WordPress admin access details (login address, username & password)
    - Include FTP log-in details (hostname, username & password)
    - Include cPanel credentials
    - Include any relevant URLs for your site

    IMPORTANT: Please make sure you select "I have a different question" for your topic, so it doesn't go back to the forums - this and the subject line ensure that it gets assigned to me.

    Please confirm here that you send those credentials

    kind regards,
    Kasia