Managed backups with Snapshot keep returning an error when I try to restore

I have managed backups setup with Snapshot Pro and need to restore my backup from yesterday, but it keeps telling me "There was an error restoring your backup" during step 3 of the process. Any idea why?

  • Nastia
    • Support Rock Star

    Hello Luke Runnells , hope you're doing well!

    I am sorry to hear you are getting difficulties while restoring the site with Snapshot Pro plugin. Would you please enable WordPress debugging by putting the following to the wp-config.php file:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    Please make sure that you insert this line BEFORE /* That's all, stop editing! Happy blogging. */ in the wp-config.php file.

    Try to restore a backup again, if it will fail again, all errors will be saved in the debug.log file inside the /wp-content/ directory.

    Rename the debug.log to debug.txt and attach it here, please

    Also, please grant access from WPMU DEV > Support so I can have a closer look?

    Please see the detailed instructions on the link below:
    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Cheers,
    Nastia

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