Manual Managed Backup not completing - Internal Server Error

Hi there!

I have just installed Snapshot Pro on our WordPress (4.7.1) multisite and tried to complete a manual Managed Backup. The process starts and reaches steps in the 50s (not sure which step exactly) before crashing out and giving me the following error:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, xxx@xxx.xxx and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

I have clicked the "View your log file" link in the side bar but it just returns "Your log file is empty". I'm not sure where else to check for logs/errors.

Also, not sure if this is related, but I can't seem to complete a regular Snapshot. I have added a daily backup Snapshot which saves to an FTP location. The FTP details work fine, however when I click the "run now" link I get a "Item scheduled to run." message but the backup never runs.

If you need any more info or access to the site please let me know.

Many thanks,
James

  • Predrag Dubajic

    Hey James,

    Hope you're doing well today :slight_smile:

    Can you start by increasing your memory limit and maximum execution time to see those are affecting the plugin functionality.
    You can increase the WordPress memory and maximum execution time by following the instructions provided on below pages.
    http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/
    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    http://codex.wordpress.org/Common_WordPress_Errors#Maximum_execution_time_exceeded

    Can you also enable debug log in your wp-config.php by replacing define('WP_DEBUG', false); with this code:

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set( 'display_errors', 0 );

    Start managed backup and once it fails it should create debug.log file in your wp-content folder that could tell us what is going on.
    Can you please save it as .txt file and attach it here so we can check it out.

    If increasing memory limit doesn't help we should investigate this further so please grant support access by following instructions from here:
    http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Best regards,
    Predrag

  • Predrag Dubajic

    Hi James,

    Indeed it looks there's nothing in debug log that should be causing this and there are no warnings in snapshot log as well.

    It seems there something server related but I'm not sure what, could you try reducing chunk size for Snapshot and see if it works after that, you can do that by adding below line code inside your wp-config.php file just above /* That's all, stop editing! Happy blogging. */ line:
    if (!defined('SNAPSHOT_TABLESET_CHUNK_SIZE')) define('SNAPSHOT_TABLESET_CHUNK_SIZE', 100);

    If that doesn't help as well can you check with your host if there's anything in server logs that could tell us what's going on?

    Best regards,
    Predrag

  • landauforte

    Morning Predrag

    I updated wp-config and re-ran the backup routine. It failed again and here's the output from the log:

    [snapshot][2017-01-31 09:06:17][Info] Starting backup
    [snapshot][2017-01-31 09:06:18][Info] Created the backup and added the queues
    [Queue][2017-01-31 09:06:31][Notice] Fetching [250] files as chunk 1
    [snapshot][2017-01-31 09:06:42][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:06:56][Notice] Fetching [250] files as chunk 2
    [snapshot][2017-01-31 09:07:13][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:07:27][Notice] Fetching [250] files as chunk 3
    [snapshot][2017-01-31 09:07:43][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:07:58][Notice] Fetching [250] files as chunk 4
    [snapshot][2017-01-31 09:08:06][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:08:20][Notice] Fetching [250] files as chunk 5
    [snapshot][2017-01-31 09:08:29][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:08:43][Notice] Fetching [250] files as chunk 6
    [snapshot][2017-01-31 09:08:55][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:09:16][Notice] Fetching [250] files as chunk 7
    [snapshot][2017-01-31 09:09:25][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:09:45][Notice] Fetching [250] files as chunk 8
    [snapshot][2017-01-31 09:09:58][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:10:16][Notice] Fetching [250] files as chunk 9
    [snapshot][2017-01-31 09:10:26][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:10:43][Notice] Fetching [250] files as chunk 10
    [snapshot][2017-01-31 09:11:00][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:11:14][Notice] Fetching [250] files as chunk 11
    [snapshot][2017-01-31 09:11:28][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:11:43][Notice] Fetching [250] files as chunk 12
    [snapshot][2017-01-31 09:11:49][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:12:05][Notice] Fetching [250] files as chunk 13
    [snapshot][2017-01-31 09:12:24][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:12:37][Notice] Fetching [250] files as chunk 14
    [snapshot][2017-01-31 09:12:50][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:13:05][Notice] Fetching [250] files as chunk 15
    [snapshot][2017-01-31 09:13:23][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:13:35][Notice] Fetching [250] files as chunk 16
    [snapshot][2017-01-31 09:13:53][Info] Successfully processed backup files chunk
    [Queue][2017-01-31 09:14:14][Notice] Fetching [250] files as chunk 17
    [snapshot][2017-01-31 09:14:41][Info] Successfully processed backup files chunk

    I presume by the [250] value that Snapshot isn't picking up the 100 size I added to wp-config?

    Also, I have access to the server logs, what/where would you suggest looking for?

    Many thanks,
    James

  • Adam Czajczyk

    Hello again James!

    I just noticed that I skipped an important part. Ignore my previous post please :slight_smile:

    Instead of this code

    if (!defined('SNAPSHOT_TABLESET_CHUNK_SIZE'))
    define('SNAPSHOT_TABLESET_CHUNK_SIZE', 100);

    try this one please

    define('SNAPSHOT_TABLESET_CHUNK_SIZE', 100);
    define('SNAPSHOT_FILESET_CHUNK_SIZE', 50);

    Let me know about the result, please.

    Best regards,
    Adam

  • landauforte

    Morning Adam

    Many thanks for your message. I updated wp-config and ran the manual backup again. Here's the output:

    [snapshot][2017-02-02 08:25:03][Info] Starting backup
    [snapshot][2017-02-02 08:25:06][Info] Created the backup and added the queues
    [Queue][2017-02-02 08:25:25][Notice] Fetching [50] files as chunk 1

    Not much there, no idea why. It still crashes out with the original error I mentioned above :slight_frown:

    I ran the backup again and the seemed to be more activity. Here's the output:

    [snapshot][2017-02-02 08:28:31][Info] Starting backup
    [snapshot][2017-02-02 08:28:32][Info] Created the backup and added the queues
    [Queue][2017-02-02 08:28:43][Notice] Fetching [50] files as chunk 1
    [snapshot][2017-02-02 08:29:04][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:29:15][Notice] Fetching [50] files as chunk 2
    [snapshot][2017-02-02 08:29:21][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:29:32][Notice] Fetching [50] files as chunk 3
    [snapshot][2017-02-02 08:29:44][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:29:54][Notice] Fetching [50] files as chunk 4
    [snapshot][2017-02-02 08:30:00][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:30:13][Notice] Fetching [50] files as chunk 5
    [snapshot][2017-02-02 08:30:23][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:30:35][Notice] Fetching [50] files as chunk 6
    [snapshot][2017-02-02 08:30:40][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:30:52][Notice] Fetching [50] files as chunk 7
    [snapshot][2017-02-02 08:31:03][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:31:15][Notice] Fetching [50] files as chunk 8
    [snapshot][2017-02-02 08:31:20][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:31:31][Notice] Fetching [50] files as chunk 9
    [snapshot][2017-02-02 08:31:43][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:31:53][Notice] Fetching [50] files as chunk 10
    [snapshot][2017-02-02 08:31:59][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:32:13][Notice] Fetching [50] files as chunk 11
    [snapshot][2017-02-02 08:32:25][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:32:36][Notice] Fetching [50] files as chunk 12
    [snapshot][2017-02-02 08:32:42][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:32:53][Notice] Fetching [50] files as chunk 13
    [snapshot][2017-02-02 08:33:04][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:33:16][Notice] Fetching [50] files as chunk 14
    [snapshot][2017-02-02 08:33:21][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:33:32][Notice] Fetching [50] files as chunk 15
    [snapshot][2017-02-02 08:33:42][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:33:53][Notice] Fetching [50] files as chunk 16
    [snapshot][2017-02-02 08:33:59][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:34:10][Notice] Fetching [50] files as chunk 17
    [snapshot][2017-02-02 08:34:20][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:34:32][Notice] Fetching [50] files as chunk 18
    [snapshot][2017-02-02 08:34:38][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:34:49][Notice] Fetching [50] files as chunk 19
    [snapshot][2017-02-02 08:35:00][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:35:12][Notice] Fetching [50] files as chunk 20
    [snapshot][2017-02-02 08:35:18][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:35:28][Notice] Fetching [50] files as chunk 21
    [snapshot][2017-02-02 08:35:41][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:35:52][Notice] Fetching [50] files as chunk 22
    [snapshot][2017-02-02 08:35:57][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:36:08][Notice] Fetching [50] files as chunk 23
    [snapshot][2017-02-02 08:36:21][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:36:32][Notice] Fetching [50] files as chunk 24
    [snapshot][2017-02-02 08:36:38][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:36:49][Notice] Fetching [50] files as chunk 25
    [snapshot][2017-02-02 08:37:04][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:37:15][Notice] Fetching [50] files as chunk 26
    [snapshot][2017-02-02 08:37:21][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:37:32][Notice] Fetching [50] files as chunk 27
    [snapshot][2017-02-02 08:37:44][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:37:56][Notice] Fetching [50] files as chunk 28
    [snapshot][2017-02-02 08:38:02][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:38:15][Notice] Fetching [50] files as chunk 29
    [snapshot][2017-02-02 08:38:28][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:38:39][Notice] Fetching [50] files as chunk 30
    [snapshot][2017-02-02 08:38:45][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:38:56][Notice] Fetching [50] files as chunk 31
    [snapshot][2017-02-02 08:39:09][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:39:21][Notice] Fetching [50] files as chunk 32
    [snapshot][2017-02-02 08:39:27][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:39:38][Notice] Fetching [50] files as chunk 33
    [snapshot][2017-02-02 08:39:51][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:40:03][Notice] Fetching [50] files as chunk 34
    [snapshot][2017-02-02 08:40:09][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:40:19][Notice] Fetching [50] files as chunk 35
    [snapshot][2017-02-02 08:40:32][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:40:42][Notice] Fetching [50] files as chunk 36
    [snapshot][2017-02-02 08:40:48][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:40:58][Notice] Fetching [50] files as chunk 37
    [snapshot][2017-02-02 08:41:10][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:41:22][Notice] Fetching [50] files as chunk 38
    [snapshot][2017-02-02 08:41:28][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:41:39][Notice] Fetching [50] files as chunk 39
    [snapshot][2017-02-02 08:41:53][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:42:03][Notice] Fetching [50] files as chunk 40
    [snapshot][2017-02-02 08:42:09][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:42:21][Notice] Fetching [50] files as chunk 41
    [snapshot][2017-02-02 08:42:34][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:42:45][Notice] Fetching [50] files as chunk 42
    [snapshot][2017-02-02 08:42:51][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:43:02][Notice] Fetching [50] files as chunk 43
    [snapshot][2017-02-02 08:43:15][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:43:25][Notice] Fetching [50] files as chunk 44
    [snapshot][2017-02-02 08:43:31][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:43:42][Notice] Fetching [50] files as chunk 45
    [snapshot][2017-02-02 08:43:53][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:44:03][Notice] Fetching [50] files as chunk 46
    [snapshot][2017-02-02 08:44:09][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:44:20][Notice] Fetching [50] files as chunk 47
    [snapshot][2017-02-02 08:44:33][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:44:44][Notice] Fetching [50] files as chunk 48
    [snapshot][2017-02-02 08:44:50][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:45:02][Notice] Fetching [50] files as chunk 49
    [snapshot][2017-02-02 08:45:15][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:45:26][Notice] Fetching [50] files as chunk 50
    [snapshot][2017-02-02 08:45:32][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:45:43][Notice] Fetching [50] files as chunk 51
    [snapshot][2017-02-02 08:45:56][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:46:08][Notice] Fetching [50] files as chunk 52
    [snapshot][2017-02-02 08:46:15][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:46:26][Notice] Fetching [50] files as chunk 53
    [snapshot][2017-02-02 08:46:38][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:46:49][Notice] Fetching [50] files as chunk 54
    [snapshot][2017-02-02 08:46:55][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:47:09][Notice] Fetching [50] files as chunk 55
    [snapshot][2017-02-02 08:47:24][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:47:37][Notice] Fetching [50] files as chunk 56
    [snapshot][2017-02-02 08:47:44][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:47:55][Notice] Fetching [50] files as chunk 57
    [snapshot][2017-02-02 08:48:08][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:48:21][Notice] Fetching [50] files as chunk 58
    [snapshot][2017-02-02 08:48:27][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:48:38][Notice] Fetching [50] files as chunk 59
    [snapshot][2017-02-02 08:48:45][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:48:58][Notice] Fetching [50] files as chunk 60
    [snapshot][2017-02-02 08:49:04][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:49:14][Notice] Fetching [50] files as chunk 61
    [snapshot][2017-02-02 08:49:27][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:49:38][Notice] Fetching [50] files as chunk 62
    [snapshot][2017-02-02 08:49:44][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:49:55][Notice] Fetching [50] files as chunk 63
    [snapshot][2017-02-02 08:50:10][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:50:20][Notice] Fetching [50] files as chunk 64
    [snapshot][2017-02-02 08:50:26][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:50:36][Notice] Fetching [50] files as chunk 65
    [snapshot][2017-02-02 08:50:41][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:50:59][Notice] Fetching [50] files as chunk 66
    [snapshot][2017-02-02 08:51:05][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:51:15][Notice] Fetching [50] files as chunk 67
    [snapshot][2017-02-02 08:51:28][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:51:39][Notice] Fetching [50] files as chunk 68
    [snapshot][2017-02-02 08:51:46][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:51:55][Notice] Fetching [50] files as chunk 69
    [snapshot][2017-02-02 08:52:08][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:52:19][Notice] Fetching [50] files as chunk 70
    [snapshot][2017-02-02 08:52:24][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:52:36][Notice] Fetching [50] files as chunk 71
    [snapshot][2017-02-02 08:52:46][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:52:58][Notice] Fetching [50] files as chunk 72
    [snapshot][2017-02-02 08:53:04][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:53:15][Notice] Fetching [50] files as chunk 73
    [snapshot][2017-02-02 08:53:28][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:53:39][Notice] Fetching [50] files as chunk 74
    [snapshot][2017-02-02 08:53:45][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:53:55][Notice] Fetching [50] files as chunk 75
    [snapshot][2017-02-02 08:54:08][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:54:19][Notice] Fetching [50] files as chunk 76
    [snapshot][2017-02-02 08:54:26][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:54:36][Notice] Fetching [50] files as chunk 77
    [snapshot][2017-02-02 08:54:47][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:54:59][Notice] Fetching [50] files as chunk 78
    [snapshot][2017-02-02 08:55:06][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:55:17][Notice] Fetching [50] files as chunk 79
    [snapshot][2017-02-02 08:55:28][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:55:40][Notice] Fetching [50] files as chunk 80
    [snapshot][2017-02-02 08:55:46][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:55:58][Notice] Fetching [50] files as chunk 81
    [snapshot][2017-02-02 08:56:10][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:56:21][Notice] Fetching [50] files as chunk 82
    [snapshot][2017-02-02 08:56:28][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:56:40][Notice] Fetching [50] files as chunk 83
    [snapshot][2017-02-02 08:56:52][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:57:05][Notice] Fetching [50] files as chunk 84
    [snapshot][2017-02-02 08:57:12][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:57:23][Notice] Fetching [50] files as chunk 85
    [snapshot][2017-02-02 08:57:37][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 08:57:48][Notice] Fetching [50] files as chunk 86
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    [Queue][2017-02-02 08:58:35][Notice] Fetching [50] files as chunk 88
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    [Queue][2017-02-02 08:59:42][Notice] Fetching [50] files as chunk 91
    [snapshot][2017-02-02 08:59:59][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 09:00:14][Notice] Fetching [50] files as chunk 92
    [snapshot][2017-02-02 09:00:19][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 09:00:35][Notice] Fetching [50] files as chunk 93
    [snapshot][2017-02-02 09:00:49][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 09:01:01][Notice] Fetching [50] files as chunk 94
    [snapshot][2017-02-02 09:01:10][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 09:01:21][Notice] Fetching [50] files as chunk 95
    [snapshot][2017-02-02 09:01:39][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 09:01:51][Notice] Fetching [50] files as chunk 96
    [snapshot][2017-02-02 09:02:01][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 09:02:14][Notice] Fetching [50] files as chunk 97
    [snapshot][2017-02-02 09:02:26][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 09:02:41][Notice] Fetching [50] files as chunk 98
    [snapshot][2017-02-02 09:02:50][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 09:03:00][Notice] Fetching [50] files as chunk 99
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    [Queue][2017-02-02 09:03:24][Notice] Fetching [50] files as chunk 100
    [snapshot][2017-02-02 09:03:33][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 09:03:43][Notice] Fetching [50] files as chunk 101
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    [Queue][2017-02-02 09:04:07][Notice] Fetching [50] files as chunk 102
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    [Queue][2017-02-02 09:04:26][Notice] Fetching [50] files as chunk 103
    [snapshot][2017-02-02 09:04:37][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 09:04:47][Notice] Fetching [50] files as chunk 104
    [snapshot][2017-02-02 09:04:53][Info] Successfully processed backup files chunk
    [Queue][2017-02-02 09:05:05][Notice] Fetching [50] files as chunk 105
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    I ran it a couple more times and each time it crashes out at a different point. A little confusing.

    James

  • Dimitris

    Hey there landauforte,

    hope you're doing good and don't mind chiming in! :slight_smile:

    Could you please re-grant us with support access to your website so we could further inspect it?
    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-4
    Keep in mind that support access auto-expires after 5 days as a security measure.

    Back to this issue, could you please connect to your server via FTP and check if there're any large files included there? Maybe a previous backup file or anything similar that may end up with a huge file that maybe Snapshot can't handle. :thinking:

    You can also try to further increase your memory limits in wp-config.php file like

    define('WP_MEMORY_LIMIT', '512M');
    define('WP_MAX_MEMORY_LIMIT', '512M');

    Warm regards,
    Dimitris

  • Dimitris

    Hey there landauforte,

    hope you're doing good! :slight_smile:

    I've also taken a look at the files and the largest ones I can see are around 30MB. There are some huge backup files (8GB+) above the root (httpdocs) folder, but I don't think Snapshot backs those up, correct?

    Files above the WP root folder shouldn't cause any worries indeed, despite of their size. 30MB files aren't that big, not that small though.
    Could you please try to further extend max_execution_time and default_socket_timeout?
    default_socket_timeout = 300
    max_execution_time = 300

    References: https://premium.wpmudev.org/blog/increase-memory-limit/

    Please let us know how that goes and provide us the latest debug log files!
    Warm regards,
    Dimitris

  • landauforte

    Hi there!

    Thanks for the update. I've added the directives to php.ini ad retested the backup. The process still fails, however I am now receiving the following error:

    <empty response>

    There're no additional messages in the logs and it still fails randomly. I could fail after 1 or 2 steps, or it could fail after 100+.

    James

    Edit: It seems like the recent changes to php.ini have cause the server to become unstable when running a manual backup. I start to get ping errors while the backup is running.

  • landauforte

    Hi there!

    Apologies for the delay. It's been incredibly busy for me recently.

    I have run the backup routine again and it ran for nearly 2 hours before it crashed out with <empty response> again.

    I have managed to figure out what is causing it to end prematurely... I'm using an iMac and when I use a keypress to put it to sleep (Alt + Cmd + Eject) it disconnects the XHR connection to admin-ajax.php and prevents the backup routine completing, presumably by design.

    This presents a problem as the backup routine is taking longer than 2 hours to complete. I can't guarantee I'll be with my machine for that long and I can't walk away and leave it unlocked.

    So, currently, manual backups via the browser require a constant connection to complete and for the user to stay on that page, correct? Would it be possible to allow this to run in the background instead, similar to how WordFence does it's scans?

    I've checked the server error logs, WordPress debug.log and Snapshot log and none of them report any errors at all.

    I have setup an automated backup to start shortly so I'll see if that completes successfully with the changes you've suggested above.

    James

  • landauforte

    Hi Dimitris

    I've just checked the status of the automated backup and it's not completed. No entries in any logs and no errors/notifications that it either tried to start, didn't complete or failed entirely.

    I set the automated backup for 9 AM this morning and it's now 1.30 PM.

    I'm stumped. I can't do a manual backup because it takes to long and automated backups don't kick off...

    James

  • Adam Czajczyk

    Hello James!

    I have re-read this entire thread again and I'd like to check one more thing. That will require running Managed Backups manually again but may give us some additional clues.

    Please try following procedure:

    1. Go to "Snapshot -> managed backup" and deactivate scheduled backups
    2. Make sure that logging on the same page is set to "Info" level (for all possible options)
    3. Add yet another line to the "wp-config.php" file (right above "/*That's all, stop editing...*/"):

    define('SNAPSHOT_FILESET_LARGE_FILE_SIZE', 104857600);

    4. Run Managed Backup manually again and let it run until it breaks then check last lines of log on "Snapshot -> managed backup" page and share them with me please.

    Best regards,
    Adam

  • landauforte

    Morning Adam

    I've added that line to the others and it failed again (as I had to lock my Mac and leave the office). Here's the output of Snapshot's log with all settings set to "Info":

    [Remote][2017-03-21 08:45:00][Info] Initiate token exchange
    [Remote][2017-03-21 08:45:08][Info] Successful remote response for get-token
    [Remote][2017-03-21 08:45:08][Info] Update token with remote response
    [Remote][2017-03-21 08:45:13][Info] Successful remote response for credentials
    [Remote][2017-03-21 08:45:17][Info] Use non-expired local token
    [Remote][2017-03-21 08:45:18][Info] Successful remote response for register-settings
    [Remote][2017-03-21 08:45:33][Info] Use non-expired local token
    [Remote][2017-03-21 08:45:34][Info] Successful remote response for register-settings
    [snapshot][2017-03-21 08:50:55][Info] Starting backup
    [snapshot][2017-03-21 08:51:03][Info] Created the backup and added the queues
    [Queue][2017-03-21 08:51:20][Notice] Fetching [50] files as chunk 1
    [snapshot][2017-03-21 08:51:20][Info] Successfully processed backup files chunk
    [Queue][2017-03-21 08:51:35][Notice] Fetching [50] files as chunk 2
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    [snapshot][2017-03-21 08:51:53][Info] Successfully processed backup files chunk
    [Queue][2017-03-21 08:52:09][Notice] Fetching [50] files as chunk 4
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    Cheers,
    James

  • Dimitris

    Hey there James,

    hope you're doing good today! :slight_smile:

    As long as the Managed Backup tab became inactive, snapshot procedure should be stopped as you also previously noticed.

    As it seems that manual backups can't be performed easily, we should focus on scheduled ones I think. Do you have a rough estimate of your size of your website, including files and database?

    Could you also install WP Crontrol plugin https://wordpress.org/plugins/wp-crontrol/
    and grant us support access to your website to further inspect it?
    You can do so via WPMUDEV Dashboard plugin as described here:
    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-4

    Warm regards,
    Dimitris

  • Dimitris

    Hey there landauforte,

    hope you're doing good today! :slight_smile:

    I just got in and activated managed backups for you. I set that weekly and next scheduled snapshot should at around "Friday March 24, 2017 at 12:00am.".

    Please keep in mind that in order to perform a ~8.5GB backup file you need some extended amount of time, that's why I selected "weekly" rather than "daily".

    Cron jobs seems that's set already correctly so please spare some time for the procedure to trigger and run once more and keep us posted about the results (I'd rather check that the day after, March 25th).

    Finally, I can see that the memory_limit of your PHP setup is now 256MB (you can see that via WPMUDEV Dashboard plugin here /wp-admin/network/admin.php?page=wpmudev-support&view=system).
    Could you please contact your hosting provider just in case there's more memory that you can use, so you can set something like

    define('WP_MEMORY_LIMIT', '512M');
    define('WP_MAX_MEMORY_LIMIT', '512M');

    in your wp-config.php file? Please advise!

    Warm regards,
    Dimitris

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