Manually added members unable to unsubscribe

I've sent some test emails to members I've added manually and the emails are going through with no problem. However when I try the unsubscribe link (http://domain.com/e-newsletter/unsubscribe/82363eb0ad9bbbb3/) from the email I just get a 404 error.

I see other users have solved this problem by updating but I'm already using the latest version of the plugin so I don't know what I can do to fix this...

  • aecnu

    Greetings kayanl,

    Thank you for pointing out this significant issue.

    This is certainly odd and when I tested just now on our test production server it went right through without an issue. This was the unsubscribe URL which looks similar to yours.

    http://aecnuwpmu.us/e-newsletter/unsubscribe/635084b1dd3ec5f2/

    Please check your hosting error logs for the registered 404 error to see what it tells about the error.

    If not, then it is time to go into full blown trouble shooting mode because it appears there may be some conflict here and one way to find out conclusively.

    Standard plugin trouble shooting protocol - first to switch to the Twenty Eleven theme just long enough to check for the problem - if the problem still exists next involves deactivating all plugins except the plugin in question and then see if the issue still exists.

    If it does not, then you want to activate plugins one at a time testing in between to see if the issue returns. Even when you find one plugin, it may be in your interest to deactivate the problem plugin and continue testing the rest of the plugins to insure no others are also conflicting.

    You will know the conflict when the issue returns and which plugin(s) you activated that cause the issue.

    Please advise if there are any plugin conflicts and if so what the plugins are that are conflicting.

    Cheers, Joe

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