Mapped domains doesn't work with WWW

Hi, and thanks in advance for your support.

We are using the Domain Mapping plugin to maps domain on our installation in http://www.sistemago.com on WP Engine install.

Every domain we mapped on every sub site doesn't work if we write it with the WWW

Works well with http://misite.com/
Not working with http://www.misite.com

For example... Taking a look around we are seeing that http://www.eduardotapias.com does redirect properly to eduardotapias.com. And taking a look at the domain mapping settings is does look like this subsite is set to load over the non-WWW domain, but we are not seeing the option to change this to the WWW version

This is a domain mapped into http://www.sistemago.com/eduardotapias

We need to solve this very urgently because our users are complaining about the error.

Thanks in advance

  • Adam Czajczyk
    • Support Gorilla

    Hello Jaimie,

    I hope you're well today and thank you for your question!

    I checked the "eduardotapias.com" domain and I can see that it loads the site without the "www" prefix but with the "www" prefix it doesn't.

    The browser returns the "ERR_NAME_NOT_RESOLVED" error in case of "www.eduardotapias.com" and that means that it's an issue on a DNS level. I checked the DNS for that domain and it seems that the "www" is not defined.

    Please edit the DNS settings for "eduardotapias.com" domain and add the CNAME record there making "www" prefix pointing to the "eduardotapias.com". Here's an additional explanation (See example on that page):

    https://www.networking4all.com/en/support/domain+names/dns/cname-records/

    Please note: the change may take a few hours (usually just a few but it safe to assume up to 24-72 hours margin) to take effect.

    Let me know if that worked for you please.

    Best regards,
    Adam

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