Marketpress special instructions did not go through

I am using Marketpress and have a ‘Special Instructions’ field on the Shipping Page. I just moved to ‘live’ and placed an order through PayPal Express Checkout. Everything worked perfectly except that the PayPal receipt clearly reads: “Instructions to merchant: You haven’t entered any instructions.”

When I manage orders through my dashboard, my special instructions field clearly did work correctly. Any suggestions on why PayPal says otherwise?

  • Philip John
    • DEV MAN’s Apprentice


    The special instructions are only available to you through MarketPress and aren’t added to the PayPal process, which is only processing the payment.

    So it’s not that it’s not getting through – it’s that MP doesn’t send it because it’s already made it available to you in the dashboard.



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