Media library grid view not working

Found this question: Wordpress: http://stackoverflow.com/questions/29570326/wordpress-media-library-grid-mode-infinite-loading

And, more recently: "Currently I am using Enfold child theme but media grid view is not working. Even if I try to get to the grid from any of other places like selecting the featured image its not working." From: http://stackoverflow.com/questions/37666217/wordpress-grid-media-is-not-working/37788781#37788781

I am having the exact same problem in WordPress (and also using Enfold). I have renamed my plugins folder to plugins.hold, disabling all plugins. I also set the theme to TwentySixteen. Neither of those things worked. The media library list view works -- only the grid view does not. (But, this is vital, since several elements in this theme pull from the grid view by default with no chance to switch to the list view. This essentially renders those elements useless, as it is impossible to add an image.)

I tagged this as multisite because this site is part of a multisite. Not sure that has anything at all to do with the problem, but not sure it doesn't, either. It is currently the only site on the multisite.

  • Kasia Swiderska

    Hello Swami,

    Would you mind allowing support access so we can have a closer look at this?
    To enable support access you can follow this guide here:
    http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Also please enable debug log in your WordPress. To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add yet one more similar line:

    define( 'WP_DEBUG_LOG', true );

    In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.

    Depending on whether you want your errors to be only logged or also displayed on the screen you should also have this line there, immediately after the line mentioned above:

    define( 'WP_DEBUG_DISPLAY', false );

    The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it. I would need then to see content of the debug.log file - so please paste it to the text file and attach to post.

    Please note that you have to try to switch to grid mode after enabling debug mode, so it will hopefully trigger error.

    kind regards,
    Kasia

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