Media playlist is showing Download File link instead of media controls

I have a playlist of MP3 files on this page and the bar that holds media controls (play, pause, etc) are not showing unless you refresh. The bar only contains a "Download File" link.

  • Michael Bissett

    Hey @Nick, hope you're doing well this evening! :slight_smile:

    I'm not able to access that page, it says that a password is needed. Could you please send in the following via our contact form:

    - Mark to my attention, the subject line should contain only: ATTN: Michael Bissett
    - Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.
    - Link back to this thread
    - Include WordPress admin access details (login address, username & password) - so I can have a closer look at how you have things set up here (if you'd rather enable Support Access, that works too :slight_smile: )
    - Include password for the page
    - Include any relevant URLs for your site

    On the contact form (linked to below), please select "I have a different question", this ensures it comes through and gets assigned to me.

    Thanks! :slight_smile:

    Kind Regards,

  • Michael Bissett

    Hey @Nick, my apologies for the delay on this ticket! :slight_frown:

    Interestingly enough, the behavior you mentioned only ever happens when a page is password protected on your site. I created a test page on your site with an example playlist (with no password protection), and I was able to view the player as I should be able to, without reloading the page.

    I'm not able to replicate this on my own test site however, using the Twenty Fifteen theme, and only having our WPMU DEV Dashboard plugin enabled. Whether or not password protection is set up for a page there, the player works just fine for me.

    It's possible that there's something interfering here, as the behavior you mentioned should only take place if the browser doesn't support HTML5, and doesn't have Flash installed (I'm using Google Chrome here, and neither of those should be a problem).

    Could I ask you to try going through our basic troubleshooting flowchart, found at the bottom of our Getting Support page:

    That should reveal more as to why this is occurring. :slight_smile:

    Please advise,

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