Media Protection add-on causing 404 on the whole site.

I have enabled the Media Protection add-on to the Member 2 Pro plugin. When I did, my whole site starts returning 404 errors on every page. Disabling it fixes the issue. Please help.

  • Dimitris

    Hello there Blue Zoo,

    hope you're doing good today! :slight_smile:

    I tried to replicate this issue, but I wasn't able to, so I'm thinking that there should be something else conflicting with this add-on, maybe another plugin, theme or server setting.
    In order to safely test this, by performing a conflict test, could you please create a staging site first?
    As you're using WPEngine, this is pretty easy from here:
    https://yourdomain.com/wp-admin/admin.php?page=wpengine-staging

    More info about staging environment:
    https://wpengine.com/support/staging/

    After creating this, please go to the staging site and perform next test:
    - deactivate all other plugins apart from WPMUDEV Dashboard and Membership 2 Pro
    - check Media Protection add-on again
    - if the errors continue, activate a default theme like TwentySeventeen, if not, start activating the remaining plugins one by one, checking each time for any 404s in homepage, until you reproduce the error again and you found the conflicted combination.

    Here's a nice flow chart, that can assist you perform this test:
    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    If none of these does the trick and you're keep getting the 404s pages, even in a state using a default theme and no other plugin, then please send us over the credentials of your staging environment, so we could have a better look. As this is a public forum, you should send us your details through our safe contact form https://premium.wpmudev.org/contact/#i-have-a-different-question using this template:

    Subject: "Attn: Dimitris"
    Credentials of staging environment:
    - WordPress admin (login url/username/password)
    - FTP credentials (host/username/password)
    - link back to this thread for reference
    - any other relevant urls

    Keep in mind the subject line as ensures that it gets assigned to me.

    Warm regards,
    Dimitris

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