A member, after many attempts to update his card information finally was able to -- and it created a separate record in Stripe not connected to his site.
I am beside myself at this point -- if I could throw pro-sites out the window, I would. Ever since the big 3.5 update, this plugin has been a nightmare.
Please tell me:
a) How to fix this guy's account
b) Why it is nearly impossible for members to update their information
c) How to resolve the continuing struggles with Pro-Sites managing the paying members.
Every single month I have a payment issue directly related to Pro-Sites "forgetting" that a member exists. I continue to have the dropped member problem that has plagued this plugin for a year. EVERY SINGLE MONTH.
Please fix this. It is my number one complaint amongst users. They're patient, but this is ridiculous and has been for a while.
The (current!) user in question is Blog ID 40.
Customers still having issues are Blog ID 39 and Blog ID 169
Stripe charges them, but their site is expired anyway. Any attempt to use the "Stripe Reconnect Button" results in failure and an expiration notice.
Support Access is granted.