Membership 2 - Cancelled Memberships, Single Payment Coupons

Hi there - we have Membership 2 installed on one of our sites, and a couple of things have popped up that I was hoping to get some direction on:

1. We've had several memberships in the last couple of weeks come through successfully (including payment), only to have the memberships expire 24 hours after signup. We've been able to manually add them back in, but it's not feasible for long.

2. For monthly memberships, we wanted to create a coupon for $25 off - the memberships cost $25/mo. so effectively 1 mo. free. What we found was that using a $25 coupon applies the discount to all future payments for that membership. Which means that instead of 1 month free, users were getting a free membership (i.e. $25 off every month). Is there a way to apply coupons to just the first payment?

Thanks!
Alex

  • Dimitris

    Hey there Alex,

    hope you're doing good and thanks for reaching us! :slight_smile:

    1. There's been some issues concerning payment gateways. Could you please grant us with support access to the website in question so we could inspect your exact settings?
    You can do so via WPMUDEV Dashboard plugin (no need to share credentials) as described here: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-4

    2. This should be surpassed by selecting a maximum number of uses for coupon equal to one. By doing so, you should create separate coupons for each member though, which isn't optimal.
    Another workaround could be the use of Trial add-on. This will let your users to create their accounts/memberships having a "grace" period, in which they could be pay for getting their full paid membership.

    Warm regards,
    Dimitris