The main membership in this site is a paid one. The Board and Administrators also get manually added to the Board and some to Admin memberships which are free. Recently when a Board member wanted to renew his paid membership, the renew prompt did not appear. His account showed that the membership was lapsed, but when he clicked on "Change" he only saw the two free memberships listed, no way to renew or pay for the paid one. I can duplicate this problem with my test.member. The workaround is to temporarily manually remove the free memberships for the user and then the renew forms appear, after they renewed, the free memberships are added again. Not good, but workable.
This is not your average membership site. The rules are very complex and the site is set up with another major plugin, Toolset to get all rules implemented. We have set up a duplicate site if you need access. Have disabled your dashboard, it interfered with something else in the site, but I can get you a login. Can also give you the login for the test.member to see for yourself. Or, perhaps it's some setting I missed. Please advise.