Membership 2 manual payments do not assign gateway

While user selecting membership and pay with a manual payment, the invoice is created but not assigned any gateway. So I can’t mark the invoice as paid. How can I solve this?

Wed, 6 Jun 2018 19:01:35

James Morris
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Hello Verstraeten

I hope you are well today.

This issue has been flagged for our Dev Team (as a bug) so that they can dig into this issue further. An update will be posted as soon as a fix is available. Thank you for your patience while we sort through this issue.

Best regards,

James Morris
Verstraeten
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this Morning I found a lot of mermbership registration on the same name more then 1600

If you have a look on the draft members

Here is the chat with your collab:

Oguzhan Selcuk Bulbul

8:10 pm

Checking

8:14 pm

Is someone working on your site for another problem?

Verstraeten

no, At my knowledge

Oguzhan Selcuk Bulbul

Do you have any active ticket related membership 2 ?

Verstraeten

It was one about the payement Gateway but I do not know if still open. The problem seems to be resolved

Oguzhan Selcuk Bulbul

https://premium.wpmu…payments-do-not-assign-gateway this one still looks like open

Membership 2 manual payments do not assign gateway

Do you know is this user Dr.Papazoglou real user or test user?

Verstraeten

>Do not know him and he have no role in the users

Oguzhan Selcuk Bulbul

It can be related the ticket. Can you answer the ticket to ask that?

Verstraeten

There are also memberships without any name have a look on page 39 of draft

Read

All on the same day 12 june

Delivered

How to delete all Draft memberships at once(1619 posts)

Thank you
James Morris
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Hello Verstraeten

Our Dev Team is still working on this issue.

Re:

How to delete all Draft memberships at once(1619 posts)

I asked the Lead Dev and this was their response:

This can be done via db, custom post type ms_membership

I hope this helps!

Best regards,

James Morris
Paul Kevin
- Neo
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Hello Verstraeten ,

Hope you are well today. Could you try turn off “Speed up results” on your site’s Membership settings. Also please try enable “Account Verification” on your site to prevent unwanted spam emails from creating memberships. It seems in this case it could be a cache issue on the site, as its stored for 12 hours, disabling this setting can help rule that out.

Warm Regards

Paul Kevin
Verstraeten
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That do not change anything ??????? Still fake registrations

I tried to delete manually all draft in the database but all membership tables seems to bee empty or not existing

The table ms_membership (see above message from 14th june) does not exist!!

Where are the datas ????

It is time to find from where is this problem comming

Regards
- Paul Kevin
  - Neo
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  Hello Verstraeten ,
  
  Hope you are well today. As my colleague mentioned, there is a custom post type called ms_relationship, this can be deleted using the query :
  
  DELETE from wp_posts where post_type = "ms_relationship" where ID in(THE_IDS_TO_DELETE)
  
  Regarding the registrations, you will need to add account verification to prevent spam accounts from being created.
  
  Warm Regards
  
  Paul Kevin
Verstraeten
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Now I'm starting to really get upset

Can you find a solution

Please take a look in the admin and delete all draft are fake listings

Despite the requested setting, this continues to register incorrectly

I pay for a plugin that must work and not to waste my time writing to you
- Paul Kevin
  - Neo
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  Hello Verstraeten ,
  
  Hope you are well today. This is best done via the database directly as running via the WordPress admin has a risk of slowing down your site greatly. Kindly check the query already provided to allow you to delete unwanted registrations. It also seems that a lot of fake accounts are being created on your site, which might be fake-account phishing, which if from the same IP can be blocked using Defender
  
  Warm Regards
  
  Paul Kevin
Verstraeten
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Defender installed

No changes

So I made a lot of tests

Deactivating all plugins except Membership2. – False registrations stops after few minuts

(False records are still created even plugin deactivated, checked with MYSQL, during few time. After stops)

Activating membership 2 alone False registrations starts immeditely. Then deactivating Membership2 – False registrations stops after few minuts

All plugings activated except Membership2, no more problems (checked with MYSQL)

The problem is inside the plugin!!

So I killed the directory in FTP and load a new complete version of the plugin and it seems taht the problem stops

In conclusion , I thing that some of your developper have made some mistake while trying to find the solution of the original problem.

I am expecting from you a serious commercial action to compensate for the large amount of time lost in finding a solution to a problem you have created

Best regards

Roland
- Paul Kevin
  - Neo
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  Hey there Verstraeten ,
  
  Hope you are well today. We take the utmost caution and do tests on the plugins we release and there has never been a report of registrations created by the plugin. Please try with the default theme or set up a staging site to check if this is being replicated. Most of the time this can be caused by infected files or external resources phishing attacks to the site.
  
  Warm Regards
  
  Paul Kevin
Verstraeten
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I come back to my previous post

It starts again

New test

I deleted one user for whom the false drafts was massive created.

Then the creation of the drafts continue but with an empty name in the field User

????????????????????????????????
- Paul Kevin
  - Neo
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  Hey there Verstraeten ,
  
  Hope you are well today. You can try add a captcha plugin such as https://en-gb.wordpress.org/plugins/google-captcha/ and enable the Membership Captcha integration. This will add extra security to your forms. You could also look into Defender IP blocking to help stop the spam IP’s from accessing your site.
  
  Warm Regards
  
  Paul Kevin
Verstraeten
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The problem is not comming from outside. It is inside the hosting

All false issues are automatically crated from existing registered members
- Paul Kevin
  - Neo
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  Hey there Verstraeten ,
  
  Hope you are well today. Have you tried to contact the hosting company? It could be an infected script causing this. This does not look like a plugin related issue. Where there any changes or additional code added to your installation?
  
  Warm Regards
  
  Paul Kevin
Verstraeten
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I is continuing

No infected scripts found

No new codes, just an update of memebership

What is also strange, all due dates are sytématically chnaged to the date of the actual day while the date in the billing is correct
- Paul Kevin
  - Neo
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  Hey there Verstraeten ,
  
  Hope you are well today. Could you try check if there are multiple cron instances running for Membership. You can install this plugin https://wordpress.org/plugins/advanced-cron-manager/ and check if there are multiple cron instances of “ms_cron_check_membership_status” and “ms_cron_process_communications”. If there are more than one instances of each, you can delete them all and re-activate the plugin, it will add the proper crons on activate.
  
  Please also advise if the same happens on another installation.
  
  Warm Regards
  
  Paul Kevin
Verstraeten
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Hello

Plugin installed, all instances of ms_cron_check_membership_status deleted. But when refreching the plugin (cron) it’is coming back immediately

If I deactivate Membership 2. the recordings in postmeta stops after few time

But can’ nt you do that that your self. You may know more then I to look where it is necessary

Can’nt you try to install a clone on your server to see if the problem remain??

Regards

Roland
Verstraeten
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It is clearly the “ms_cron_check_membership_status” who makes the wrong drafts each 6 hours and it is impossible to remove that cron event, it come back immediately

Regrads

Roland
- Paul Kevin
  - Neo
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  Hello Verstraeten ,
  
  Hope you are well today. That cron is used by the plugin to check for member subscription status and does not create any draft accounts. It only manages invoices. Please set up a staging site(or try on a different site) and try replicate the issue there as it seems the issue is only unique to your WordPress installation. The issue you are facing cannot be replicated on any other setup.
  
  Warm Regards
  
  Paul Kevin
Verstraeten
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The script causes the creation of false invoices all (or almost) in the name of the same user who is already a member. As a result, drafts are also created.

If I apply the sql command:
```
delete FROM <code>vince_posts</code> WHERE<code>post_date</code>> '2018-07-05 01:00:00' AND <code>post_content</code> REGEXP 'You will pay'
```
(text in the registration form)

The bills are erased and also the drafts

If I manually enable the script, it overloads the server for at least 10 minutes making access to the site impossible (504 Gateway Time-out

The server did not respond in time.

There is obviously a concern with this scrit or with the relationship he has with the database
Verstraeten
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Here is what appends after manually enable the script (pict)

after 20 minutes of overload of the server
- Paul Kevin
  - Neo
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  Hey there Verstraeten ,
  
  Hope you are well today and thank you for the explanation on this. There are cases when there are alot of Members or users on the site which leads to slow cron check of Membership status. I am currently working on a potential fix for this, kindly advise how many members they are on your site.
  
  Warm Regards
  
  Paul Kevin
Verstraeten
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Hello Kevin

Not a lot , actually 123

The problem may be that each creation discards invoices, the postmeta table is implemented with 40 rows. But since the time the problem exists, the table currently has 700,000 lines which greatly dull the database.

How to distinguish the good from the useless?

Do you have a sql statement that removes all rows with the following fields?
```
meta_key = gateway_id

meta_value = NULL
```
These are the only fields common to all unnecessary registrations

Yesterday I temporarily renamed the WP cron file and since then I have no more unwanted bills
Verstraeten
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The post_id is equal for each set of recordings
Verstraeten
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Hello again

This morning I reactivate wp-cron.php and nearly immediately false invoices was created.

It comes clearly from ms

Regards

Roland
James Morris
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Hello Verstraeten

I’ve pinged Paul directly and let him know you’ve provided these additional details. He will be looking into this further as soon as technically possible. Thank you for your patience while our team sorts through this.

Best regards,

James Morris
James Morris
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Hello again Verstraeten

Sorry for the double post. I heard back from Paul right after clicking Post! :smiley:

There seems to be something specific to your site that our team cannot recreate on a testing environment. In order to assist you best with this issue, would you please provide us with access to your site and server?

NOTE: Please make a full backup of your site before sending the following information.

Please visit the Contact page and complete the form with the following information:

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Option: I have a different Question

Subject: “Attn: Paul Kevin”

In the Message box, please provide the following:

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Best regards,

James Morris
Paul Kevin
- Neo
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Hey there Verstraeten ,

Hope you are well today. I have been going through your site and I can see invoices are created for past and expired subscriptions. Do you have any database level c ache in your server? I deleted all draft invoices and the count was showing 38 instead of 0.

Warm Regards

Paul Kevin
Verstraeten
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Hello Paul

I do not understand what you mean

I had a look on the admin and I can see that there are

Default (280) |Billed or Pending (175) |Paid (105) |Draft (2458) |Denied (0)

In any case you have full access to the enter hosting of the temporary work site

Best regards

Roland
- Paul Kevin
  - Neo
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  Hello Verstraeten ,
  
  Hope you are well today. Please confirm if your hosting has any type of database cache. Reason is invoices are being created for members with no memberships. It seems to be specific to an issue to the database and not the plugin code as each time the invoice generation task runs, I see a lot of timeouts in your server logs. From the cpanel access I can’t really determine if there is some sort of cache. On a fresh installation I dont see the same issues.
  
  Warm Regards
  
  Paul Kevin
Verstraeten
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This installation is completely new. I have done it for you only few days ago.

I have just created the database with standard option of hosting.

Timeouts are result of the “ms_cron_check_membership_status” instructions. If you deactivate wp-cron. No more timeout, no mor fake invoices.

If I set “ms_cron_check_membership_status” on “pause” or “delete”, immeditely another instance is activated.

Is it possible to have the possibility to set it “off” for a while because on the main site I have actually renamed WP-cron to avoid problems with Membership but all other cron routines are also deactivated as result
- Paul Kevin
  - Neo
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  Hello Verstraeten ,
  
  Hope you are well today. The cron is mainly for checking Membership status, disabling this will make the plugin not work as expected in terms of invoices and Subscription status. Could you please clear all imported data and use it on a clean Membership setup with only Membership setup. The cron will only cause timeouts when there are alot of members to check from, and in this case it seems that expired members with no memberships are still being checked, which is the reason I asked if you have any type of database cache. Please also confirm if this is the same host you are using for the main site.
  
  Warm Regards
  
  Paul Kevin

Membership 2 manual payments do not assign gateway

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