[Membership 2 Pro] 403 Forbidden error when trying to add member

When selecting Add member from the Membership 2 menu I get a 403 forbidden error. (all other menu links work)

There are no security plugins activated on the site.

I have disabled all plugins and reset theme – not fixed

I have cleared cache – not fixed

I have checked file/folder permissions, all ok

Are there any other suggestions for what to try?

  • Neel Gajjar
    • Staff

    Hello Nicola,

    how are you doing today?

    Sorry to hear that you are having an issue with adding members.

    As you have mentioned you already tried disabling all the plugin checking the file permission, clearing the cache, etc so it seems you have already done some basic testing from your end.

    I think your hosting provider might be blocking it, even they sometimes keep security functions activated for the protection.

    Can you get in touch with your hosting provider and ask them to check in server logs what’s getting blocked when you go to Add Member panel?

    Ask them whether they have mod_security activated, if yes then please ask them to add an exception for you.

    Hope this helps, we’ll be looking forward to hearing back from you.

    Kind regards,

    Neel Gajjar

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