Membership 2 Pro: 22.214.171.124
Gateway: PayPal Standard
I have a few questions that I can't seem to find an answer for.
Scenario: When moving a pre-existing user into a membership from the back end, I noticed that the system creates an invoice in "draft" state. These invoices are not modified when I change the start and expire dates in their subscription. This will be a regular occurrence for us due to the vetting process we use.
Q. How does the invoicing get synchronized for changes like this? Do we have to delete the drafts and then manually enter an invoice?
Q. How can invoices be fixed? Do incorrect invoices have to be deleted and then re-entered? If so, how do we match up payments to invoices manually?
Scenario: A user paid the fee and then canceled only the auto-renewal in their PayPal account. He intended for the subscription to just expire at the end of the period. What happened instead is that the account canceled on the spot. I've confirmed that PayPal left the money in our account.
Q. Is there a special configuration I need to change to allow "cancel at end of term" when talking to PayPal? I had to manually change the status to "Canceled (deactivate on expire date)" from "Deactivated (no access)" on the admin panel.
Q. Why is the invoice marked as "Billed" in the Billing page? Shouldn't it be marked as "Paid"?
Thanks for your time!