We have the Membership 2 Pro plugin set up on the site. The client has got in touch with us saying that failed payments keep retrying, and customers being charged twice.
The only payment gateway being used is Stripe Subscriptions, and I believe that when the initial subscription is processed, everything else is handled by Stripe itself (If the payment has failed, it is Stripe that retries to collect payment, not Membership 2?).
We have contacted Stripe, and they say that it is not their side, and it is the website (Membership 2 Pro) that is retrying to collect the failed payment – Can you shed any light on this from your side?
We have also had a ticket from the client saying that customers are being charged twice? This is showing on the client’s Stripe account as 2 payments for $295 12 minutes apart – Can you shed any light on this also?