Membership 2 Pro Login Issues

I am having trouble with a member login for user MarilynB. When I log in with this user in Chrome, I get the protected content message when I visit any page that is supposed to be accessible. All pages with unique content on this site are included in the Year membership protection which this user is active in so they should be able to access all pages. Also, when I log into this user in Edge, the login doesn't even work at all. I have granted access, so please help! Thanks!