[Membership 2 Pro] Members & Billing & Expired Subscriptions

Having difficulties with members - their subscriptions are expiring - and they are not getting billed with the Payment - Authorized.net.

  • James Morris

    Hello Kingdom Enterprise

    I see in our tracker that we have an existing report of a similar issue. I'm flagging this ticket for our SLS Team (code experts) so that they can dig into this issue further for you.

    In order for them to investigate this issue as thoroughly as possible, would you please provide our team with access to your site and server so they can perform some advanced debugging?

    NOTE: Please make a full backup of your site before sending the following information.

    Please visit the Contact page and complete the form with the following information:

    https://premium.wpmudev.org/contact/#i-have-a-different-question

    Option: I have a different Question

    Subject: "Attn: James Morris"

    In the Message box, please provide the following:

    - link back to this thread for reference
    - any other relevant urls

    - Admin login:
    Admin username
    Admin password
    Login url

    - Hosting Control Panel Login
    Admin username
    Admin password
    Login url

    ~OR~

    - FTP credentials
    host
    username
    password
    (and port if required)

    An update will be posted here as soon as more information is available. Thank you for your patience while we sort through this.

    Best regards,

    James Morris

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