[Membership 2 Pro] Membership 2 pro doesnt switch on ended memberships

When our cheap entry membership ends it should change to "Premium"
This never happens.

  • Kasia Swiderska

    Hello kelvin,

    If the premium membership is paid one then before switching to it users on your site have to manually confirm and check out for that membership in payment gateway.
    It's not possible to switch automatically plans (change from free to paid or from lower plan to higher plan) - that change has to be manually approved by user.

    Let me know if you have more questions.

    kind regards,
    Kasia

  • Nithin

    Hi kelvin,

    Hope you are doing good today. :slight_smile:

    Both are paid. One is a 3 day paid trial. And it then switches to a 30 commitement.
    Wich is obviusly charge more

    Sorry for the delay in getting back to you. Are you still facing the same issue? Just to be sure, you are using two paid membership, and one membership ends in 3 days, and then it's configured to switch to the another membership ie a 30 day paid one, right?

    Even in this case, what's mentioned in the previous reply would take place, that membership is changing to a lower plan to higher plan. So, the member still has to manually confirm the change via their side.

    If your intention is to have a Trail Membership that switches automatically to Paid membership, then you just have to enable "Trial Period" by editing the respective membership. There isn't a need to create a 2nd membership in that case.

    You can edit the membership under Membership 2 > Memberships page, and clicking on Payment Options for the respective membership. Please check the screenshot below:
    http://www.screencast.com/t/lizYSsSfIyU

    If this isn't what you meant, and if I'm missing anything, please enable support access, and mention the configured memberships, so that we could have a better idea.

    You can grant access from WPMU DEV > Support > Support Access > Grant Access, or check this manual: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5

    Please let us know once you enable access, so that we could get this sorted. Have a nice weekend. :slight_smile:

    Kind Regards,
    Nithin

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