[Membership 2 Pro] Profile Fields add-on putting wrong data in member profiles

I wanted to give my members the ability to change their "Display As" name on the site, so I activated the Profile Fields add-on for Membership Pro 2. I already had a bunch of members and it's an active website.

For some reason, now at least one test user has had wrong data put into their profile fields. It made the Display As show "Havok" (even thought the user does not have "Havok" anywhere in their username or first/last name or nickname) and the Website field "https://gohavok.com" (our website address).

Also, no matter what we type into the Website field or select for the "Display As" dropdown, when we save it -- nothing is saved. The wrong data still shows.

My concern is that we just announced to 90+ users that they can change their Display As name... and I'm not sure if they're ALL going to have the same issue as my test user.

Also, we had at least ONE comment left on the site from user "Havok" and website "https://gohavok.com" -- with a legit-looking comment in the text area. So I think whomever it was who left the comment is experiencing the same glitch.

Help!

  • Nithin
    • Support Wizard

    Hi creativewebguru,

    It's odd that wrong data is showing, even though it wasn't added during registration. Seems like you have disabled the Profile Fields add-ons, so I wasn't able to give a closer look at how the mentioned fields behave in your website.

    I wasn't able to replicate an issue as stated in my test system. Could you please grant support staff access so that we could give a closer look, and enable the add-on to see how it behaves in your website. You can grant access from WPMU DEV > Support > Support Access > Grant Access, or check this manual: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5

    Please let us know once you enable access, so that we could get this sorted. Have a nice weekend. :slight_smile:

    Kind Regards,
    Nithin

  • creativewebguru
    • Design Lord, Child of Thor

    Thanks for the quick reply, Nithin! I have enabled support access and turned the Profile Fields add-on back on.

    Affected fields: Display As (showing "Havok" even if user doesn't have that name anywhere), Website (showing https://gohavok.com/).

    Also found that at least 4 users' email addresses had disappeared (deleted somehow?) from their user profile. I manually re-added them after turning off the add-on earlier.

    The two things that were added to the profiles might be related to the Molongui authorship plugin, because the user display name "Havok" and the website address "https://gohavok.com/" are both used by the Guest Author named "Havok". Not sure if those are just custom posts, or what, but that's the only connection I could imagine from what was being added to the user profiles.

    My best guess related to why certain users were affected (not all users show these fields in error): those are perhaps the users who went in to modify their user profile fields after I announced the option was available earlier this evening.

    Note: I was unable to change the wrong data back to the right data in the profile fields when logged in as the user. I used a test account (you have my permission to use it, too, for testing purposes):

    username: caseysmith
    password: caseyhasbeenchosen

    Thank you for your help!

  • Ash
    • WordPress Hacker

    Hello creativewebguru

    The issue is not with membership plugin, but something else. I can't change those fields from even the wordpress backend, please check here: http://recordit.co/pqxyR0qMo5

    It may also happen if you have any other plugin/code which is forcing to not change those fields. Because, I have just tested on my site and I could save those fields. Would you please run a conflict test? Please deactivate all plugins except this one and check if the problem gone. If so, then enable all plugins one by one and find which one is having conflict. You need to do the same with themes as well.

    You can find the flowchart here: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-1

    Let us know how it goes.

    As a side note, please use one thread to deal with one issue to avoid delay and confusion. I have replied on your other thread too, but as you have more information here, let's continue the discussion here :slight_smile:

    Have a nice day :slight_smile:

    Cheers,
    Ash

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