Membership 2 - Subscriptions being cancelled

Hi,

We did a site for a client a year ago where it is allowing them to subscribe to different memberships. The client is after coming back to us that in the last few months there's a serious increase in Subscriptions being terminated/cancelled without any trace of it (no email to user or anything like that). There's few users that also basically got removed from a subscribtion (lost the ability to preview Members only areas on the site) but still payment was being taken from the system. Stripe is being used on this and initially the client went to them to see if that's something on their side that's canceled recurring payment. They came back saying that probably your plugin just sends a request to cancel it:

"For start, it looks like these subscriptions were marked to be 'canceled' at period end. Please note, that this is not a default option Stripe offers through the Dashboard and it requires further code development through the Stripe API. After checking the logs we can confirm that this requests are coming from a plugin."

How can I check the settings or logs of what happened? There was one membership user which was done by the client and that account is nowhere to be seen in the admin of the membership area. Not even under cancelled or expired... That account is only in "Users"

I would appreciate any help with this as this is a major problem for the client as they are losing revenue because of this.

Best Regards,
Rafal

  • Denitsa

    Hello DG Group
    I hope you are having a fantastic day!

    I'm so sorry to hear about the inconveniences you're having. Can you please confirm which Stripe Gateway are you using? Stripe Single Gateway or Stripe Subscriptions Gateway?

    So, you checked on the Stripe profile that the the payments were charged successfully for the users with terminated subscriptions, what is the status for these in the dashboard?

    About the notification emails not being sent, are there any notifications emails at all being sent by the Membership 2 plugin? I'm guessing the Subscription - Cancelled is activated in the settings under Membership 2 -> Settings -> Automated Email Responses.

    There was one membership user which was done by the client and that account is nowhere to be seen in the admin of the membership area. Not even under cancelled or expired...

    I could tell you better about this issue if I could see it live, check your current configuration and make some tests. Would you mind allowing Support Access so we can have a closer look at this? Can you also provide us with the username for that account?

    To enable support access you can follow this guide here:
    http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    You can list all invoices and all transactions logs in the system in Membership 2 -> Billings. First you will see an invoices list for all members - you can filter them there by status (billed, pending paid). There is a button there "Show transactions logs" - there you will have all transactions in system - and you can filter them by status: successful or failed or ignored.

    I hope this information has been helpful. If I can help you in this or other questions, please let me know!

    All the best,
    Denitsa

  • Snap Ireland

    Went into Billing and getting a blank white page under: /wp-admin/admin.php?page=membership2-billing&show=logs

    Also on the main list in that billing page I didn't see that user that was on a Subscription but then somehow was removed from the system completely (I can only see a trace of that account under "Users")

    Also all Email notifications are ON and these users that got removed never got any email about it. My client followed up on their unsubscribing and these members were surprised that their membership was cancelled (they weren't aware of it)

  • Kasia Swiderska

    Hello Rafal,

    I'm sorry for delay on our end - you posted few times in a row and your thread got lower in our queue as our system each post treats as new answer (and we respond threads from older to newer).

    By looking at your description it looks like your site was also hit by very unpleasant bug that prevents Stripe subscriptions from renewal - if I understood correctly this is happening only for recurring subscription on your site - first initial payment works fine, right?

    if I'm correct then please apply this hot fix https://premium.wpmudev.org/forums/topic/help-memberships-2-stripe-recurring-subscriptions-not-working#post-1221828 - it's only for new subscribers because we are waiting for new release or additional fix from developer.

    As for the white screen on transaction logs, I would like to see debug log - this might be fatal error so we should see what is casing it. To enable debug, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
    define('WP_DEBUG', true);
    In order to enable the error logging to a file on the server you need to add yet one more similar line:

    define( 'WP_DEBUG_LOG', true );

    In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.

    Depending on whether you want your errors to be only logged or also displayed on the screen you should also have this line there, immediately after the line mentioned above:

    define( 'WP_DEBUG_DISPLAY', false );

    The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.

    I would need then to see content of the debug.log file - so please upload it to service like a Dropbox and paste link here.

    kind regards,
    Kasia

  • Snap Ireland

    Thanks for the reply. I've applied the quick fix you mentioned. I hope it's going to help but will need to check with the client to see if they notice it got better.

    This is what I see in the Debug file (after trying to open that Transaction log in Billing:

    [28-Feb-2017 11:21:55] PHP Notice: get_currentuserinfo is deprecated since version 4.5! Use wp_get_current_user() instead. in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3658
    [28-Feb-2017 11:21:55] PHP Notice: get_currentuserinfo is deprecated since version 4.5! Use wp_get_current_user() instead. in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3658
    [28-Feb-2017 11:22:04] PHP Notice: get_currentuserinfo is deprecated since version 4.5! Use wp_get_current_user() instead. in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3658
    [28-Feb-2017 11:22:07] PHP Notice: get_currentuserinfo is deprecated since version 4.5! Use wp_get_current_user() instead. in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3658
    [28-Feb-2017 11:22:14] PHP Notice: get_currentuserinfo is deprecated since version 4.5! Use wp_get_current_user() instead. in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3658
    [28-Feb-2017 11:22:16] PHP Notice: get_currentuserinfo is deprecated since version 4.5! Use wp_get_current_user() instead. in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3658
    [28-Feb-2017 11:24:13] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:13] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:13] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:13] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:13] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:13] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:13] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:13] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:13] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:19] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:19] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:19] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:19] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:19] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:19] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:19] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:19] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:19] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:27] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:27] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:27] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:27] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:27] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:27] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:27] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:27] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:27] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:33] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:33] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:33] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:33] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:33] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:33] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:33] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:33] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:33] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:37] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:37] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:37] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:37] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:37] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:37] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:37] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:37] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:37] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:43] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:43] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:43] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:43] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:43] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:43] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:43] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:43] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:43] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:48] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:48] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:48] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:48] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:48] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:48] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:48] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:48] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:48] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:54] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:54] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:54] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:54] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:54] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:54] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:54] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:54] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:24:54] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:25:01] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:25:01] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:25:01] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:25:01] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:25:01] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:25:01] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:25:01] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:25:01] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897
    [28-Feb-2017 11:25:01] PHP Notice: map_meta_cap was called incorrectly. The post type ms_transaction_log is not registered, so it may not be reliable to check the capability "edit_post" against a post of that type. Please see Debugging in WordPress for more information. (This message was added in version 4.4.0.) in /var/www/vhosts/socialcareireland.ie/httpdocs/wp-includes/functions.php on line 3897

    Please let me know when your developer will have a fix for this.

    Thanks,
    Rafal

  • Nithin

    Hi Rafal,

    Hope you are doing good today. :slight_smile:

    Thank you for sharing the debug.log file, unfortunately the debug log doesn't provide any further clue regrading this issue, I'm passing this to the developer so that he could give a closer look at this to have a better idea. Please do let know how the patch provided by Kasia goes, and whether everything works fine now.I'll keep you posted asap. Have a nice day. :slight_smile:

    Kind Regards,
    Nithin

  • Nithin

    Hi Rafal,

    I forgot to ask one main point in my previous reply, sorry about that, did you run a plugin conflict test? If not, please run a quick conflict test as illustrated in getting support manual (flowchart):
    http://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    And then check whether the transaction page works when you perform plugin conflict test. If you have already performed it, or if you aren't sure about performing it, please share me your credentials so that we could give a closer look. You can send credentials by using our secure contact form: https://premium.wpmudev.org/contact/#i-have-a-different-question

    - To Mark to my attention, the subject line should contain only: ATTN: Nithin Ramdas
    -WordPress admin username
    -WordPress admin password
    -login url
    -FTP credentials (host/username/password)
    -link back to this thread for reference
    -any other relevant urls

    Have a nice day. :slight_smile:

    Kind Regards,
    Nithin

  • Nithin

    Hi DG Group,

    Hope you are doing good today. :slight_smile:

    Thank you for sending the credentials, unfortunately the WordPress login credentials what you have shared doesn't work. I'm getting incorrect password message when trying to login. However, the support access was enabled, so I gave a closer look, and it seems more like a memory limit issue, as I was able to notice 500 internal error.

    Could you please increase the memory limit, and then check whether the Memberships 2 Pros transaction log page works fine, or not. To increase your memory limit, you'll have to create a php.ini file inside your root directory, and add the following rules to it:
    For eg:

    upload_max_filesize = 128M
    post_max_size = 256M
    memory_limit = 512M
    file_uploads = On
    max_execution_time = 300

    If you aren't able to increase your memory limit, would recommend you to get in touch with your host, in order to increase these values.

    Please check this link for more info:
    https://premium.wpmudev.org/blog/increase-memory-limit/

    Also I could notice that the site went live, so if increasing the memory limit doesn't help much, is it okay if I could deactivate some plugins, and see how that goes. I just need a confirmation before making such such changes.

    Please let us know how that goes, have a nice weekend. :slight_smile:

    Kind Regards,
    Nithin