Membership Account Page Profile Editing Issue

When members access the account page and click the Edit link to change their Personal Details, the page reloads with exactly the same content and no way to change the profile information. The parameter "action=edit_profile" is appended to account page URL so it wants to do something, but nothing happens. Thanks for the help.

  • Adam Czajczyk
    • Support Gorilla

    Hello Luke,

    I hope you're well today and thank you for your question!

    That sounds like something would be breaking either some JS scripts or a "data transfer" (HTTP requests from that page). The basic and essential step here would be to perform a full theme/plugin conflict test first.

    In order to do this, please follow the steps from the flowchart in this article (you may need to scroll the article down a little):

    Hopefully this will pinpoint the main culprit. Let me know about the test result and I'll take it from there.

    Best regards,

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.