Membership - Can't access live chat

Hi, I bought e-newsletter for 1 month. I cancelled my paypal yesterday so i will not forget to do this next month. I needed a plugin and one month support. Now it shows this:

info
Member since April 26, 2014
Membership type: Single (e-Newsletter)
Your Subscription Has Been Cancelled

You should continue to have access until May 26, 2014.

I don't have access to live support. In accords with the law there is no evidence that I could not have access to live chat. Why it is blocked?