Membership does not get assigned to a member automatically.

When a member signs up for a membership they are not assigned to the membership automatically.

  • Dimitris
    • Support Star

    Hello there BW,

    hope you're doing well today! :slight_smile:

    Can you please let me know if you've already set the webhook URL in your Stripe account, as mentioned here?

    If so, would you mind if I temporarily connect the Stripe credentials from a testing account of mine and carry on troubleshooting? Please advise!

    Thank you,
    Dimitris

  • Nastia
    • Support Rock Star

    Hello BW

    Hope you're doing well!

    I've registered two new accounts on your site and successfully signed up for a membership. Please see screenshot:

    I would like to mention that the username field from, Membership 2 > Settings > Profile Files was not enabled. I've enabled it, please make sure it is enabled on a production site as well, otherwise, users won't be able to register.

    Please let us know if the issue still persists on your end.

    Kind regards,
    Nastia

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