We have a free Membership set-up ("Subscription - Trial") with the following settings:
Access Structure: Finite access / Grant access for 14 days
After this membership ends Change to: Trial Expired
After the membership expires, users are not successfully moved to the "Trial Expired" membership. Indeed, their membership of "Subscription - Trial" remains active. Additionally they do not receive the automated emails for memberships which are ending soon/ended.
This issue is urgent as it affects a large pool of users. Any assistance greatly appreciated.
We have granted support access.