Membership Issues...

Now that our site is up and running, we've got beta testers coming in. For the most part, it seems to be working pretty well. But here's where I'm getting confused.

See screenshot...

There are people coming in who are Active but have NO SUBSCRIPTION and NO MEMBERSHIP LEVEL!

How is this even possible?

And it's causing problems because those folks can't access the things they *should* be able to access.

Please advise. TX.