Membership plugin

When new users sign up for our site they see a page which asks them to pick a subscription with no options even though all subscriptions are activated.
they are signed up at that point but not active
when WP says they are active, they cannot login. kind of need help on this one i'm not sure what to do

is there a way to make the new users automatically active without any admin intervention?

how do i fix the subscriptions menu so it shows up and gives new users options?

WP says active users cannot login, is there any way to change this?