well I'm going to give this forum a shot. this is my first plugin from you guys...and this seems like the same support runaround i have been getting from plugin providers.
so this plugin is installed and active, the subscriptions are active and everything else I can see to activate for that matter. but after the user either logs in (which hides the sign up form), or signs up - then on step two - you can see the two subscriptions I have set up (and yes they are active) the title of the subscription is there and nothing else.
i tried to highlight the area in case there was a styling issue, for example the text was the same color as the page background or something...nothing is there.
i submitted all of this via email, and created an admin account for wpmudev so if it was easier to log in and look, then they could just look around or possibly just fix it. the response to that email was to come here and post on this forum to whomever reads this.
at any rate support like this is not pleasant for the plugin buyers like myself. i feel unimportant and like a number. more correctly i feel like someone attempting to correct an order at a fast food restaurant - maybe this is the fast food of web development and I need to accept that.
we have already spent a while trying to develop another plugin prior to this, and the developer said "he gives support as a courtesy to buyers, not because he has to". brilliant i suppose. if i sell a website to a client and it does not work, i do not fix it as a courtesy, i fix it because it should work the way it is supposed to.
so here i am again being redirected to some group think tank, airing my laundry in the street, to get something working...first time shame on them, second time shame on me...so this time the shame is on me for not seeing through this.
my client and i both reviewed this website prior to purchase and decided that this organization has better support and decided to pay even more for this plugin and go with you guys.
so i am not sure what details about the project i should post here, i certainly do not want to post the urls or a login on here.
maybe this is better than the live chat i tried yesterday, if anyone from wpmudev reads this you can contact me directly via firstname.lastname@example.org or whatever it is you guys do.