Membership plugin form - step two - not working

well I'm going to give this forum a shot. this is my first plugin from you guys...and this seems like the same support runaround i have been getting from plugin providers.

so this plugin is installed and active, the subscriptions are active and everything else I can see to activate for that matter. but after the user either logs in (which hides the sign up form), or signs up - then on step two - you can see the two subscriptions I have set up (and yes they are active) the title of the subscription is there and nothing else.

i tried to highlight the area in case there was a styling issue, for example the text was the same color as the page background or something...nothing is there.

i submitted all of this via email, and created an admin account for wpmudev so if it was easier to log in and look, then they could just look around or possibly just fix it. the response to that email was to come here and post on this forum to whomever reads this.

at any rate support like this is not pleasant for the plugin buyers like myself. i feel unimportant and like a number. more correctly i feel like someone attempting to correct an order at a fast food restaurant - maybe this is the fast food of web development and I need to accept that.

we have already spent a while trying to develop another plugin prior to this, and the developer said "he gives support as a courtesy to buyers, not because he has to". brilliant i suppose. if i sell a website to a client and it does not work, i do not fix it as a courtesy, i fix it because it should work the way it is supposed to.

so here i am again being redirected to some group think tank, airing my laundry in the street, to get something working...first time shame on them, second time shame on me...so this time the shame is on me for not seeing through this.

my client and i both reviewed this website prior to purchase and decided that this organization has better support and decided to pay even more for this plugin and go with you guys.

so i am not sure what details about the project i should post here, i certainly do not want to post the urls or a login on here.

maybe this is better than the live chat i tried yesterday, if anyone from wpmudev reads this you can contact me directly via herb@trevaco.com or whatever it is you guys do.

thanks
-herb

: (

  • trevaco

    paypal is set up - CRAP...I did not see the activate link on that! I just activated the paypal gateway and the subscribe buttons showed up : )

    what an a$$ I feel like now...I knew this was going to be simple, which is why it's so frustrating...lol.

    okay so I saw that link when going in to verify the credentials, is there any thing else I need to check. i have not used any other plugins from you guys, so this is not so intuitive for me yet, and we just left another plugin with different setup rules and procedures so we're a bit dazed and confused.

  • trevaco

    huh, so it does, very cool : )

    this is easy to use for sure...

    i'll be busy getting everyone moved over

    fyi this website is tutorial videos for college students, so they need to study...and all these guys have already paid so i just need to add them to the subscriptions and let them work.

    i think all is well, but ill follow up next week sometime, looks like i just need to finish the setup now...i stopped when the registration page was not working to avoid double work.

    thank you for your help

  • Barry

    Can you post a screenshot of the subscription that is causing the problem so I can see what you have entered - also can you do a view source on the subscription page and find the PayPal form and let me have the HTML for that form - it should have content for the a3, t3 and p3 hidden fields which will help diagnose the problem (as that is what the error message says PayPal has the issue with).

  • trevaco

    [code]

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    [/code]

  • trevaco

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  • trevaco

    not sure, this is the issue, you can go to the website...login in with any facebook account and just try to subscribe, then it gets the errors.

    we have fixed a few things so far using support here, and I think this is the last one.

    basically this seems to work with the added users, but we have yet to have anyone successfully pay online through the membership plugin form, we have had to manually charge people and then manually add them.

    after manually adding the subscribers, all is well...just these buttons and the weird reference to the bad variables or whatever...

    hope this helps.

  • trevaco

    hey, not sure...all I know is this:

    I can go to the subscribe page and login using wordpress and all is well, or I can login using your plugin form, or using facebook.

    if i login using either the wordpress login, or facebook, and then return to the subscribe page...the registration information is not there.

    I assume this is because the membership plugin recognizes the user is logged in and does not need any other information?

    does this plugin link the subscriptions to the username?

  • Barry

    does this plugin link the subscriptions to the username?

    It links them to the user id, which doesn't exist when using facebook login (as far as I'm aware).

    The plugin requires complete control. You should have disabled your user registration facility within WP and be sending all registration via the membership registration form. The second subscription page is created once the membership plugin has created the new user (or identified the logged in user and checked that they are not subscribed to anything already). I don't think the Facebook signin plugin actually creates new users in the wordpress database, so there is nothing to link any payments and subscriptions to.

  • trevaco

    how can we tie the facebook users to this plugin? can we pay for that? the reason we are using facebook to authenticate is because it prevent people from sharing the login information with classmates (this happened before) people are unwilling to share their facebook login information, but they are however willing to share their login information that is just for a tutorial website and nowhere else?

    does that make sense? in other words we are not intending to disable the facebook login in order to preserve revenue...and we already have a bunch of users.

    do you sell a facebook plugin?

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