Membership Plugin Question - no response

hi - I have opened two tickets - cannot respond to either one of the support section (not sure why) - I have not received any update why the plugin is not allowing new registrations and why it has limited access for current users - I have done my best to figure out why and fix (probably broke more than I fixed) - gave admin access per your last request but have not heard back from anyone - please advise - it has been two days and my users cannot access all their features. thank you