Membership Pro 2 current member renewal process

I have WishList Member installed on a client site and one feature is driving them crazy... I'd love to move them to Membership Pro 2 but need an answer before they decide. With WishList, members have to wait until their membership expires before they can renew. In Membership Pro 2 can existing members renew their membership BEFORE the expiration date? If Yes, does it create a new renewal date (e.g., one year from the date of the renewal) or will it automatically add one year to the actual expiration date? Thanks so much for your great support!

  • Patricia
    • Design Lord, Child of Thor

    Thank you for the quick response. I don't think automatic renewals would be a positive feature for my client. Since the membership is annual and unless members could receive an automated opt-out on the automatic renewal, my client would be spending too much time refunding fees for people who didn't want to renew.

  • Michael Bissett
    • Recruit

    Hey @Patricia! :slight_smile:

    Actually, there is a way of notifying members before a renewal takes place, courtesy of the "Additional Automated Messages" add-on. If you were to enable it inside of:

    Membership 2 -> Add-ons

    You can then go to:

    Membership 2 -> Settings -> Automated Email Responses

    And enable the "Payment - Before due" email by selecting it from the dropdown box there, clicking on "Load Email", and clicking on the toggle switch on the page, so that it shows up as green. :slight_smile:

    You can also set how many days in advance a user will be notified before the payment takes place from there, and customize the message to be sent.

    Hope this helps! :slight_smile:

    Kind Regards,
    Michael

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