Membership Pro 2 Protecting PDFs isn't Working for Me

I've tried protecting a PDF in membership pro 2 so only members can see it. I've tried using the media add on to do this, and I've also tried protecting the specific URL but still it isn't working. I'm sure it's something obvious I've missed.

I've granted support access should you need it.

So these are the files and it's showing them to everyone instead of just members. I've tried the uploads file as well as the downloads file.

https://boxbites.club/wp-content/uploads/2016/01/convert-jpg-to-pdf.net_2016-01-29_11-51-04.pdf

https://boxbites.club/downloads/ms_3543.pdf

Thank you,
Wendy

  • Sajid
    • DEV MAN’s Sidekick

    Hi @Wendy,

    Hope you are doing good today :slight_smile:

    It seems to be working fine for me with downlaods link. I am unable to access the pdf file, getting restricted message as seen in attached screenshot.

    Please try with different user account or on a different browser. Let me know if its still not working :slight_smile:

    Cheers, Sajid

  • Wendy
    • WPMU DEV Initiate

    Thank you Sajid. I'd tried it on 3 different devices and 2 different browsers and I'd signed out on all occasions, so was just viewing it as a non-member. However, I've tried a new device and I get the 'no access' screen like you. So maybe the other devices still thought I was signed in or had the page cached or something.

    That's not the screen that should come up either, but never mind, at least it seems to be working :slight_smile:

    Thank you.

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