membership pro user not moving through levels

I have one subscription with 21 levels. A new user starts on level and each day should move through the levels. For some reason the user does not automatically move to the next level. I have added all the levels to the subscription plan setup as finite

  • Adam Czajczyk

    Hello Brian,

    I hope you're well today and thank you for your question!

    Are there any configuration conflicts (you can determine it by opening the subscription plan for editing and check if any of the levels are marked red)? Did it stopped working suddenly or didn't work at all? Please advise.

    It'd be also great if you could grant me a support access to your site "just in case". To do so, go to your dashboard's

    "WPMU DEV" -> "Support" page -> "Support" tab and click "Grant access" button.

    Please remember to take a full backup of your entire site first!

    Regards,
    Adam

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