Membership Renewal - Dashboard on wordpress site block by banner

Hi,
I have made payment for my membership. However, on my wordpress site, under dashboard, it is being blocked by a banner asking for upgrade. Can't seem to close it. please advise.

  • Ash

    Hello @Wi Li

    Welcome to WPMU community!

    I hope you are well today and thanks for asking the question.

    Sorry to know that you are having issue. Do you have any free account with us? Just in case, you didn't login with your other account, if any, right?

    If this is your only account, please go to Dashboard > WPMU DEV > Manage and click on Edit link beside your API keys. It will log out out. Then login again.

    If the above doesn't work either, I will need to check your dashboard. In that case, please send me your admin username and password. The admin account should be the same account you installed WPMU DEV plugin.

    To send me details, please use our contact form: https://premium.wpmudev.org/contact/

    Select: I have a different question
    Subject: Attn-Ash (this ensures that it will be assigned to me)
    Details:
    1. Send all requested details
    2. Send a link of this thread so that I can track
    3. Send any other relevant link

    I will be happy to take a look :slight_smile:

    Cheers
    Ash

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.