Hi there still having some continuing problems with membership renewals. Please see the messages from the client below, can you please troubleshoot and advise? I have granted support access as well. Thank you!
Collecting repeat issues with auto membership renews to you. Monthly members are having funds withdrawn from their PayPal account but the SO site has their status as "Pending receival of payment". I get one or two f these a day.
I then asked the client how they have been dealing with the issue, they responded:
I change their membership to active and save it. Works most of the time. Had to delete and make a new account a few times. Here is a screenshot of the page I update. The Status field is the one I modify to "Active" from "Pending"