Membership subscription plan is not automatically adding new subscriber to member level

I have setup the Membership plugin at I have designated the two access levels (Non-Member and FinPro Education Member). When someone purchases the subscription it is not automatically adding them to the FinPro Member access level. Please help.

  • Patrick

    Hi there @Heather

    Welcome to the forums, glad to have you aboard!

    Have you double-checked that your access levels & subscription plans are set to Active & Public?

    Also, please ensure that your FinPro Member access level is correctly added to the subscription plan, and that the options for it (duration, price, etc) are also set.

    Finally, which payment gateway have you selected? Have you double-checked that the API keys, etc, are also correct for the mode you have selected (sandbox/live)?

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