Membership upgrade is not working for me. Please see my

Membership upgrade is not working for me. Please see my website scenario below.

1) There is a free registration enabled.
2) 3 Dripped content membership and they are trial(free), monthly and yearly.
3) When your signs up the default membership assigned is trial.

The problem with this is if I go to subscription page, it shows current subscription information which is Trial and list of other subscription available. But its doesn't show upgrade or signup button even though I have setup Upgrades period limit to 1 day.

Please Help!!

  • PC

    Hello Ramesh,

    Unfortunately that is a limitation when you are using free and paid levels on the same site. If you are having paid levels then assigning a free subscription to someone just for signing up will not show the upgrade buttons on the subscription page.

    If you want people to be able to upgrade then you should set user registration to "None"

    Its pretty simple to manage. For the signup you can use the shortcode to the free subscription you have created on your site so that the member can select that subscription and then signup. That ways the subscription will be assigned to them as well as they will be able to upgrade to other plans.

    [subscriptiontitle subscription="2"]
    [subscriptiondetails subscription="2"]
    [subscriptionprice subscription="2"]
    [subscriptionbutton subscription="2"]

    are the shortcodes where 2 is the subscription id.

    I hope that helps. Please feel free to ask if you have more questions on the same.

    Sales &Support

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