Membership2 won't allow my users to cancel subscription membership!

Greetings,

I have a recurring problem where a user will cancel his or her membership through membership2 and stripe will get the notification. But then at renewal time, membership2 will send stripe a notification that the user has again subscribed to the membership, which is not the case. They cancelled the membership and did not want it to renew.

This has happened multiple time and its making users very angry! I've had to refund them multiple times these past few months.

Thank you for taking the time to read. And I look forward to your reply.