Membeship expired reminder email.

Hi,

I've noticed that we are getting multiple reminder emails from our site when a subscription has expired. The site is currently sending at least 4 per day.

Any help with this issue would be greatly appreciated.

Many thanks.

  • Adam Czajczyk
    • Support Gorilla

    Hello Carl!

    Could you please make sure that these e-mails weren't stuck in a SPAM folder of members' inboxes? Unfortunately, this happens some times so it's easy to overlook the message.

    There's also a way to trigger messages manually if they were not sent yet. To do this, go to the "Membership 2 -> Settings [page] -> General [tab]" and scroll the page down. There may be the message like:

    "Check Membership Status changes in X hours X min. Send pending Email Response in X hr X min"

    Clicking on the last "in X hr H min" would trigger mail sending "right now" so if there were some e-mails that were not yet sent, this should help.

    Keep me informed please about results.

    Best regards,
    Adam

    • Carl
      • Design Lord, Child of Thor

      Hi Adam,

      We seem to have the opposite problem again. AVA members are now being spammed, ALOT.

      Flavia Restitutti in particular is receiving many many emails advising her account has expired.. it hasn't. Below is a list of the activity on her account , can you please look into this and explain why the members are receiving so many emails? Complaints are flooding in!! I have allowed support access on the site.

      Date Activity
      January 15 (21:45) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 15 (15:44) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 15 (09:44) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 15 (03:43) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 14 (21:43) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 14 (15:42) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 14 (09:42) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 14 (03:41) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 13 (21:40) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 13 (15:40) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 13 (09:39) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 13 (03:38) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 12 (21:25) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 12 (15:25) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 12 (09:25) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 12 (03:23) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 11 (21:21) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 11 (15:21) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 11 (09:21) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 11 (03:19) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 10 (21:18) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 10 (15:18) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 10 (09:18) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 10 (03:16) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 9 (21:16) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 9 (15:16) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 9 (09:13) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 9 (03:13) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 8 (21:13) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 8 (15:10) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 8 (09:08) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 8 (03:00) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 7 (21:00) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 7 (15:00) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 7 (09:00) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 7 (02:59) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 6 (20:51) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 6 (14:51) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 6 (08:50) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 6 (02:50) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 5 (20:49) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 5 (14:47) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 5 (08:46) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 5 (02:46) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 4 (20:46) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 4 (14:45) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 4 (08:44) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 4 (02:44) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 3 (20:44) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 3 (14:42) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 3 (08:42) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 3 (02:40) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 2 (20:40) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 2 (14:40) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 2 (08:39) Membership Standard Membership (paper copy & online access to VAA) has expired.
      January 2 (02:38) Membership Standard Membership (paper copy & online access to VAA) has expired.
      December 31 (02:19) Membership Standard Membership (paper copy & online access to VAA) about to finish warning date.
      November 28 (13:50) Invoice #8376 for membership Intern / Resident Membership (paper copy & online access to VAA) – Paid.
      November 28 (12:59) Has signed up to membership Intern / Resident Membership (paper copy & online access to VAA).
      November 28 (10:57) Membership Standard Membership (paper copy & online access to VAA) cancelled.
      December 21 (11:15) Invoice #2415 for membership Standard Membership – Paid.
      December 21 (11:15) Has signed up to membership Standard Membership. December 21 (11:11) Has registered.

  • Predrag Dubajic
    • Support

    Hi Carl,

    Flavia Restitutti account is showing that its Standard Membership (paper copy & online access to VAA) expired on December 31. 2016, however it seems it still showing as active.
    Is that the time when new emails started going out?

    Could you add below code inside your wp-config.php just above /* That's all, stop editing! Happy blogging. */ line so we can keep track of the outgoing emails:
    define( "MS_LOG_EMAILS", true );

    Best regards,
    Predrag

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