Message for Tim

I am still waiting for some help. What is a reasonable amount of time to wait for an answer to my broken link issue? Should I go to live help? I am new to wpmudev.

thanks

  • Timothy
    • Chief Pigeon

    We aim to handled initial responses within 3 hours.

    In busy times this can be delayed much longer. For the last couple of weeks or so we have had higher than normal loads and have set on another two support staff members.

    That said, I personally work more than just support here.

    I’ll take another look at your other thread now. :slight_smile:

    Take care.

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.